In each episode of the Inside Our MIND podcast, we take a look at issues and challenges facing education that we are working to address through research, technology and strategic initiatives. In our latest episode, Brian welcomes User Experience (UX) Researcher Alesha Arp to the show for a discussion on user feedback and design. Alesha explains how we gather user feedback, and the design thinking that goes into updates we make to our ST Math program.
One of the things that is very different about user experience research is we don't just make [changes] based on feedback that we get from surveys or support tickets, we dig a little deeper and really try to understand the root of the problem.
-Alesha Arp, MIND Research Institute
You can listen to the episode in the player below:
Topics Covered in this Episode:
2:35: Alesha's Work as a UX Researcher 6:00 Gathering user feedback 10:00 Classroom observation 11:45 Going beyond feedback 12:30 Identifying design issues 14:30 Design decisions
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